News from The Daniel Group


The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group’s commitment to improving customer experiences.

The Daniel Group Will Implement Its ExperienceConnect Customer Experience Program for Ring Power and Ziegler Cat

The Daniel Group, experts helping business-to-business companies improve customer experience announced the signing of two new clients, Ring Power and Ziegler Cat. Ring Power, based in St. Augustine, FL, and Zeiger Cat, headquartered in Minneapolis, MN, have both retained The Daniel Group to provide a custom, end-to-end customer feedback program for each company.

The Daniel Group Announces Its Annual CX Client Conference

CHARLOTTE, N.C., September 17, 2022 (Newswire.com) – The Daniel Group, a leading Customer Experience consulting firm, announces the theme of its annual client conference, Dollars & Sense: What’s Next in CX? The conference will focus on helping clients move their CX programs into the future. This year’s conference will be held on Oct. 19-20 at the Hyatt Centric Southpark Hotel in Charlotte, N.C.

The Daniel Group Announces the Launch of Customer Feedback Advanced Insights, Embedded

Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. This new option provides a seamless experience by managing and analyzing all customer feedback data through one platform.

The Daniel Group Announces One Million B2B Customer Feedback Surveys

The Daniel Group is pleased to announce that it has completed more than a million B2B Customer Feedback Surveys. The insights from this survey data will help The Daniel Group’s clients continue to measure, manage, and improve their customer experience.

The Daniel Group Expands CX Team

We are expanding our team with two new positions; Sr. Data Analyst and CX Improvement Manager.

The Daniel Group signs Agri-Service

The Daniel Group will provide customer experience feedback services for Agri-Service

Coronavirus Business Continuity Update | March 18, 2020

As we enter uncharted territory for the North American and global economies due to the impacts of the novel coronavirus, we are providing the following Business Continuity Update

Coronavirus Business Continuity Update | March 23, 2020

Many of you may or already are operating in a very different business environment than even a week ago. To reflect this new reality, we have a few important points we’d like to share.

Press Mentions

Score: Using Net Promoter Score (NPS) to Measure, Manage, and Improve your Services

2016 MHEDA annual convention workshop presented by Lynn Daniel

The Electrical Distributor (tED) Magazine

(tED) Magazine · November 2015

Measuring, Managing and Improving Customer Service for B2B Companies

CEOCFO Magazine · January 2014

The Daniel Group in Inc. 5000 List of Fastest Growing Companies

Inc. Magazine · 2012, 2013

The Daniel Group Grabs #44 Spot

Charlotte Business Journal · December 2011

How to prepare for, and deal with, an economic downturn

Bankrate.com · August 2009

Daniel Group Client, Thompson Machinery

Ranked #1 Cat® Dealer In Customer Satisfaction · January 26, 2017

Bylined Articles by Lynn Daniel

Lynn Daniel Discusses The Impact of High Speed Internet on Economic Development

The Charlotte Business Journal · May 15, 2017

Creating Great Customer Experiences: Why, How, and Why Now?

The MHEDA Journal · Second Quarter 2016

Customer Service: The Key to B2B Companies’ Profits

Customer Experience Magazine · April 2014

6 Things to Know About B2B Customer Service

Yahoo Small Business · March 26, 2013

It’s a Matter of Trust

Leader Values · 2005

If you’re a journalist or reporter and need an expert quote or insight for your article about the customer experience or related topics, please contact Kris Morefield.

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