Press Room

The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group’s commitment to improving customer experiences.

The Daniel Group, experts helping business-to-business companies improve customer experience announced the signing of two new clients, Ring Power and Ziegler Cat. Ring Power, based in St. Augustine, FL, and Zeiger Cat, headquartered in Minneapolis, MN, have both retained The Daniel Group to provide a custom, end-to-end customer feedback program for each company.

CHARLOTTE, N.C., September 17, 2022 (Newswire.com) – The Daniel Group, a leading Customer Experience consulting firm, announces the theme of its annual client conference, Dollars & Sense: What’s Next in CX? The conference will focus on helping clients move their CX programs into the future. This year’s conference will be held on Oct. 19-20 at the Hyatt Centric Southpark Hotel in Charlotte, N.C.

Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. This new option provides a seamless experience by managing and analyzing all customer feedback data through one platform.

The Daniel Group is pleased to announce that it has completed more than a million B2B Customer Feedback Surveys. The insights from this survey data will help The Daniel Group’s clients continue to measure, manage, and improve their customer experience.

We are expanding our team with two new positions; Sr. Data Analyst and CX Improvement Manager.

The Daniel Group will provide customer experience feedback services for Agri-Service

As we enter uncharted territory for the North American and global economies due to the impacts of the novel coronavirus, we are providing the following Business Continuity Update

Many of you may or already are operating in a very different business environment than even a week ago. To reflect this new reality, we have a few important points we’d like to share.

2016 MHEDA annual convention workshop presented by Lynn Daniel

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