B2B CX Management & Analytics
We can help you grow your business through better CX. Ready to create an actionable customer experience strategy?
CX Feedback, Management, & Analytics
The way you obtain and share feedback is central to your ability to improve customer experience. Developing a better experience for your customers takes more than survey data — it requires actionable insights. With ExperienceConnect, you can measure, manage and improve your client experience through technology. We understand that B2B businesses require a different approach to customer service than B2C companies. As a result, we developed ExperienceConnect with businesses like yours in mind. Our surveys inspire meaningful engagement with your customers.
Discover how to improve staff engagement. Motivated, empowered staff work hard for your customers — making employee engagement a key service metric. ExperienceConnect has employee engagement capabilities that help you understand your staff environment. Like our customer experience solutions, our employee engagement services provide critical insights. This information will help you find ways to enhance your staff environment.
Discover which aspects of your customers’ experience have the most impact, to grow your business. Gain deep insights into your industry to connect with your customers in new ways. After we work with you to establish your research goals, we’ll conduct online research, phone interviews, surveys and focus groups. Our analysts will then give you detailed data and recommendations to guide your engagement strategy.
Having a clear, focused strategy is critical to the success of any business. Allow our consultants to help you develop a focused business strategy. We create comprehensive plans by looking at the perspectives of your customers, employees and financial performance. Our business strategies consider each client’s unique approach to business. You’ll get a strategic framework that accounts for your culture, leadership and offerings.
The Daniel Group CX Institute
The Daniel Group CX Institute helps executives, program leaders, and managers to implement, evaluate, and grow their B2B CX program. At The Daniel Group, we have more than 30 years of CX experience with more than one million surveys. As a result, we have the data and expertise to develop a CX Institute. We are starting with two training initiatives: CX Program Leader Certification and CX Manager Training.
Reach Out to Us for More Information about our B2B CX Management & Analytics Options
At The Daniel Group, we provide the same level of assistance to our potential customers as we do our current clients. Feel free to get in touch with us to learn more about our solutions. Our programs improve CX for B2B companies.