Unlock the Power of Customer Feedback and Analytics with ExperienceConnect!
ExperienceConnect, our cutting-edge suite of services, empowers you to delve deep into your customer experience at your business. Our dedicated team works closely with you to uncover valuable insights into how your clients truly perceive their interactions with your brand. With our turn-key solution, you gain access to comprehensive Customer Feedback Management and Analytics.
Harnessing the capabilities of our advanced ExperienceConnect platform, you can seamlessly manage and analyze the wealth of data we collect. Armed with actionable insights from our customer feedback analysis, we collaborate to develop a robust strategy that enhances your customer experience and your company. Experience the transformative power of ExperienceConnect today and drive unrivaled growth in your business.
Core Concepts of ExperienceConnect
Customized Surveys to meet your company’s needs.
- Transactional: Cover a point-in-time view of the customer relationship
- Relationship: Gauge how customers view your company
- Pulse: Measure how your customers feel right now
Contact your customers in their preferred method to get feedback.
Email, Phone, Web, and Text. For the best results, blend channels and tailor your point of contact to your customers’ preferences.
Comprehensive CX Program Support: Beyond Feedback
CX Program Support Team: CX Strategy Assistance, A Dedicated CX Champion, Customized Training for Managers, and Tools, Support, and Accountability
B2B CX Maturity Assessments Find out where your organization is on it’s CX journey in six performance areas: Goals & Strategy, Governance, Customer Listening, Employee Engagement, Analytics Improvement, and Closing the Loop
Professional Research Analysts: “You can tell the customer was hesitant at the beginning of the interview…and by the end they sounded like old friends!” Mike Kedanis, Altec
Creating better customer experiences demands more than surveys.
You need customer feedback analytics you can act on – and that takes a consistent, end-to-end process – comprehensive, intelligent customer feedback analytics. Leading companies trust our ExperienceConnect Customers program to help them measure, manage, and improve their customer experience.
Customized Feedback Program Design and Execution
Our customer experience strategy development process starts with close collaboration. We’ll work with you to develop a customer survey strategy from the ground up. After we determine your goals, we’ll design a survey tailored to your business approach and audience.
How We Collect B2B Customer Satisfaction Feedback
We deliver value to our customers through our selection of survey formats. While many services require you to use a single survey format, we believe that every business requires a unique approach. As our client, you can combine phone, email, web, and text surveys as you wish to get the insights that you need. Learn more about each data collection method:
Live Interviews
Many of our customers use live interviews because of their depth of information and accessibility. Since live interviews involve a back-and-forth interaction, our analysts can get rich data from your consumers. During each live interview, our team members will note key themes in the customer’s answers to use for analysis later. We record each call and make the files available on your ExperienceConnect platform.
Email/Web/Text Surveys
Email surveys enable you to reach a large number of customers at an affordable price point. They can also capture details on a variety of transaction types. Our survey emails allow the customer to answer the first question in the email, then continue the survey on the web. A weblink survey works well when you want to collect data from a wide audience. Embed the survey on your webpage to engage consumers after a purchase or get a general opinion.
Hybrid Approach
With a hybrid approach, we gather feedback by phone, email, and web depending on your company’s needs and your customers’ preferences. Our team can help you determine an ideal mix of survey types to get you the data you need.
Managing Your Customer Feedback Data
As customers complete your surveys, we’ll send the data to the ExperienceConnect portal. This platform will display your results in an intuitive interface that includes real-time alerts and customer feedback analytics. With ExperienceConnect, you can access your data from anywhere with an internet connection on your computer or mobile device.
Watch a LIVE DEMO of ExperienceConnect.
Key Benefits of B2B Customer Feedback Analytics
Built for B2B businesses
- Whether you are a product manufacturer, a service company, or a value-added dealer, we enable you clearly see the customer experience at every level of your distribution process all the way through to the end customer.
Get feedback when it matters most
- Obtain feedback while it’s fresh in the customer’s mind and most useful to your business, via transaction-based surveys.
- Periodic and recurring customer relationship surveys are also available.
Communicate the way your customers prefer
- Communicate with your customers in the way it works best for them.
- From in-person interviews, phone, and mobile-friendly email and web surveys.
With your survey results at hand, we’ll combine the power of people and data to develop a customer experience strategy. Our representatives will partner with you to analyze your information and find actionable insights. We’ll use our expertise to help you build new ways to serve your customers.
Get in Touch to Learn More About ExperienceConnect—Customer
Let’s work together to find out what keeps your customers engaged. For more information about our customer feedback process, please contact us today.
Trusted by B2B Businesses
