Unlock the Power of Customer Feedback and Analytics with ExperienceConnect!
Harnessing the capabilities of our advanced ExperienceConnect platform, you can seamlessly manage and analyze the wealth of data we collect. Armed with actionable insights from our customer feedback analysis, we collaborate to develop a robust strategy that enhances your customer experience and your company. Experience the transformative power of ExperienceConnect today and drive unrivaled growth in your business.
Core Concepts of ExperienceConnect
Customized Surveys to meet your company’s needs.
- Transactional: Cover a point-in-time view of the customer relationship
- Relationship: Gauge how customers view your company
- Pulse: Measure how your customers feel right now
Contact your customers in their preferred method to get feedback.
Email, Phone, Web, and Text. For the best results, blend channels and tailor your point of contact to your customers’ preferences.
Comprehensive CX Program Support: Beyond Feedback
CX Program Support Team: CX Strategy Assistance, A Dedicated CX Champion, Customized Training for Managers, and Tools, Support, and Accountability
B2B CX Maturity Assessments Find out where your organization is on it’s CX journey in six performance areas: Goals & Strategy, Governance, Customer Listening, Employee Engagement, Analytics Improvement, and Closing the Loop
Professional Research Analysts: “You can tell the customer was hesitant at the beginning of the interview…and by the end they sounded like old friends!” Mike Kedanis, Altec
Live Interviews
Many of our customers use live interviews because of their depth of information and accessibility. Since live interviews involve a back-and-forth interaction, our analysts can get rich data from your consumers. During each live interview, our team members will note key themes in the customer’s answers to use for analysis later. We record each call and make the files available on your ExperienceConnect platform.
Email/Web/Text Surveys
Email surveys enable you to reach a large number of customers at an affordable price point. They can also capture details on a variety of transaction types. Our survey emails allow the customer to answer the first question in the email, then continue the survey on the web. A weblink survey works well when you want to collect data from a wide audience. Embed the survey on your webpage to engage consumers after a purchase or get a general opinion.
Hybrid Approach
With a hybrid approach, we gather feedback by phone, email, and web depending on your company’s needs and your customers’ preferences. Our team can help you determine an ideal mix of survey types to get you the data you need.
Trusted by B2B Businesses
