Motivated, empowered staff work hard for your customers – making employee engagement a key service metric.

Beyond working harder, engaged employees can help create an emotional attachment with customers. This emotional attachment translates into emotionally engaged customers – who tend to spend more over time and talk positively about your company to others.

Gallup’s research of U.S. and global companies has shown, however, that over 50% of employees are not engaged. This lack of engagement can negatively affect your company if not corrected.

Get Success Strategies in Your Inbox

Employee Feedback Surveys

ExperienceConnect—Employee is a group of services that enables you to measure employee engagement and identify ways to improve it.  Services included are: 

  • Engagement surveys that provide an in-depth look at the employee environment.  
  • Pulse surveys random surveys that provide an ongoing “gauge” of the company environment. 
  • Onboarding feedback to ensure new employee success. 
  • Exit interviews for voluntary employee separations.   

The ExperienceConnect—Employee suite of services provides: 

  • A proven way to measure and improve employee engagement, which is essential to a better CX experience. 
  • An understanding of what is needed to improve employee retention, something critical in today’s job environment. 
  • A way to identify areas in your organization that have best  engagement practices as well as identifying problem areas.


See ExperienceConnect in action:

Trusted by B2B Businesses