Learn how clients are using customer feedback
data to improve and grow their businesses.
Lynn Daniel, Founder and CEO, of The Daniel Group, interviewed Paul Start, Market Growth Development Manager at Thomas Built Buses, to learn how they use customer feedback to improve with business.
Lynn Daniel, CEO, The Daniel Group, interviews Jodi Phillips, Marketing Manager, Butler Ag Equipment. They discuss how customer experience has taken more of a front seat with Butler.
Mike Kedanis, Director of Quality, Altec Industries, Inc., shares how they respond to their customers’ friction points so much faster.
Kirk Kaiser, Director of Sales Effectiveness, NMC, discusses some lessons learned in his CX experience.
Jeff Whaley, Product Support Manager, Power Systems, Ohio Machinery Co./Peterbilt, shares they have used their Customer Experience Feedback to improve operations. He provides some of the actions they have taken to make it happen.