Improving customer loyalty through engaged employees
Motivated, empowered staff work hard for your customers – making employee engagement a key service metric.
Beyond working harder, engaged employees can help create an emotional attachment with customers. This emotional attachment translates into emotionally engaged customers – who tend to spend more over time and talk positively about your company to others.
Gallup’s research of U.S. and global companies has shown, however, that over 50% of employees are not engaged. This lack of engagement can negatively affect your company if not corrected.
Employee Feedback is a Pulse Style survey process that enables you to track employee feedback and engagement over time as well as its impact on customer loyalty.
With Employee Feedback and the ExperienceConnect web-based portal, you can:
Employee Feedback is easy-to-use and gives you full control over survey set up, frequency, and role-based permissions.