Manage your Customer Feedback

Want to Manage your Customer Feedback in Real-Time? Schedule a DEMO of ExperienceConnect. Learn why B2B businesses across North America trust The Daniel Group’s ExperienceConnect platform to help them integrate customer feedback into the DNA of their businesses.

ExperienceConnect: Complete Customer Feedback Management and Analytics, customized for your business. Feedback available by live interviews, email, text, and web. In the live demo you will see the basic functionality of ExperienceConnect, including receiving survey feedback, how to act on the feedback within the system, and reporting and in depth analytics.

Manage your Customer Feedback: Why is CX so important now?

Customers who had the best past experiences spend 140% more compared to those who had the poorest past experiences.

83% of customers are open to referring a business after a successful purchase. 78% of the B2B referrals create viable customer leads for the business.

Schedule a DEMO to see how ExperienceConnect can help you measure, manage and improve your CX and your business

Success Story | Butler Ag Equipment

CX Success Stories: NMC Nebraska Machinery Company

Success Story | NMC

Success Story | Thomas Built Buses

Ready to Learn More about CX?

Review and Manage your Customer Feedback: Getting Started? Essential Tips for B2B Customer Feedback

Customer feedback is invaluable for any business. It tells you whether you’re delivering a great product, sales or support experience.

It reveals why customers buy from you—and what would make them buy more even more. But when you’re selling to B2B customers, creating a successful feedback program can be tough.

Trusted by B2B businesses

We work with manufacturers, service companies and value-added resellers to understand the customer’s view at every part of the chain.