Not only would the world be a slightly better place, but research suggests* your company could grow its sales and profits and, ultimately, become more valuable.
For the past 27 years, we’ve been helping our clients work towards this goal and aiming for it ourselves.
Specifically, we help B2B companies measure, manage, and improve their customer and employee experiences.
We do this by providing ongoing, actionable customer and employee feedback using short surveys that feed into our software-as-a-service platform, accompanied by program assistance, market research, and strategic consulting.
They rely on us to provide insights into all phases of their customers’ experience from initial purchase through product use and support. We give them an actionable view on what customers think and feel about their products and the support that is provided.
Since great customer experiences start with engaged employees, The Daniel Group also gathers feedback from employees ranging from their initial hire and onboarding experiences, through ongoing engagement and exit interviews.