Take the guesswork out of knowing what your customers want you to improve.

ExperienceConnect empowers you to measure, manage, and improve your customer experience and your business.

We help leading B2B companies obtain honest, effective feedback while experiences are still fresh in their customers’ minds.

Why choose ExperienceConnect?

Customer Feedback

Accurate, real-time customer feedback

  • Concise, customer-friendly branded surveys
  • Mobile-friendly emails
  • Phone calls through our friendly in-house team

Feedback

Respond to feedback nimbly

  • Objective actionable insights into the right hands
  • In-depth reporting and analytics
  • Custom email alerts, follow-up workflows, CRM integration

Competition

Stay relevant, ahead of your competition

  • Seamlessly integrate customer feedback into your business
  • Improve your products and services
  • Create loyal customer relationships that last

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Additional services:

Employee Feedback

Motivated, empowered staff work hard for your customers – making employee engagement a key service metric.

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Market Research

Discover which aspects of your customers’ experience have the most impact to grow your business.

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Strategic Consulting

Build and execute a strategic plan based on the leadership, culture, and offerings unique to your business.

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See ExperienceConnect in action:

Our dedicated team make us different.

The Daniel Group Staff

Experience the joy of having a single source of contact and real human partner.

  • Full set-up of your customized feedback program
  • Survey design and question selection
  • Dedicated analyst
  • Ongoing support

“The Daniel Group has led to a shift in company culture. If we put the focus on customer service experience, it will lead to profitability. It’s well worth the investment.”

—James C. Nelson, President, Warren CAT

Trusted by B2B businesses

We work with manufacturers, service companies and value-added resellers to understand the customer’s view at every part of the chain.