A B2B customer survey won’t improve your business at all, unless you can use the information. We provide you with actionable B2B feedback, that actually helps you improve customer experience.
- There’s no substitute for the direct voice of your customer.
- Put the voice of your customer to work in your company.
Our ExperienceConnect Customer Feedback program helps you measure, manage, and improve your customer experience.
The way you obtain and share feedback is central to your ability to improve customer experience.
Motivated, empowered staff work hard for your customers – making employee engagement a key service metric.
Lost Customer Feedback
Everyone loses customers! It is a fact. Much can be learned from speaking with these customers.
Combine the power of lead management software with human insight, to uncover your greatest sales opportunities.
Discover which aspects of your customers’ experience have the greatest impact, to uncover your greatest sales opportunities.
Believe it or not, your non-customer facing employees, from Sales, Support to Finance, to Legal, are the foundation on which great customer experiences are built. Yet, too often, organizations don’t realize this, or they forget the importance of the support team…
If your company is looking to strengthen its brand, consider including the customer experience as a key component of your strategy. The customer experience matters, because brands are built on promises made real. Consciously or subconsciously, your customers compare what…
Imagine you ordered a cheeseburger. But as you prepare to dig in, you discover there is no cheese. Now you just have a burger. I recently spoke to a customer who had a “burger only” experience. He rented a backhoe…
“What was attractive about The Daniel Group is that they’re beyond cookie cutter. We could have gone to any marketing firm, but as far as the project being pulled together, it was the final results that were extremely comprehensive and on target to what we were looking for.”
“The Daniel Group has led to a shift in the company culture. Executives realize that if we put the focus on customer service experience, it will lead to profitability. It is well worth the investment.”
“One thing that prompted us to implement The Daniel Group services was the fact that we could get real-time information. What we needed to assess [about our customers] was what mattered to them when doing business with us.”
“We feel strongly that The Daniel Group allows us to measure customer loyalty. They are very flexible and terrific to work with. They come across as genuinely interested in your business.”