Customer Feedback?

Customer Feedback

The way you obtain and share feedback is central to your ability to improve customer experience.

Employee Feedback

Motivated, empowered staff work hard for your customers - making employee engagement a key service metric.

Lost Customer Feedback

Everyone loses customers! It is a fact. Much can be learned from speaking with these customers.

Lead Management

Combine the power of lead management software with human insight, to uncover your greatest sales opportunities.

Market Research

Discover which aspects of your customers' experience have the most impact, to grow your business.

Strategic Consulting

Having a clear, focused strategy is critical to the success of any business. Learn how The Daniel Group can help your business.

“What was attractive about The Daniel Group is that they’re beyond cookie cutter. We could have gone to any marketing firm; the final results were extremely comprehensive and on target to what we were looking for.”

Liz Richards, Exe. Vice President,
MHEDA

“The Daniel Group has led to a shift in the company culture. Executives realize that if we put the focus on customer service experience, it will lead to profitability. It is well worth the investment.” 

James C. Nelson, President,
Warren CAT

"We feel strongly that The Daniel Group allows us to measure customer loyalty. They are very flexible and terrific to work with. They come across as genuinely interested in your business."

Richard Scott, Vice President,
Whayne/Walker CAT