We believe in the power of a finely-tuned customer experience
That’s why we’ve designed our customizable Experience Management Platform exclusively for B2B to cater to your unique business needs. Let’s measure, manage, and improve together. Get customer feedback when, where, and how it suits them best.
Over one million B2B customer feedback surveys completed, providing valuable insights for enhancing customer experiences.
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Explore our customer experience management platform, ExperienceConnect.
Our Clients
Over 80% of Caterpillar dealers in North America, as well as manufacturers, value-added distributors, heavy equipment dealers, and service companies across transportation, construction, energy, agriculture, and industrial sectors trust us for their CX feedback programs.
“When we started CX with The Daniel Group, everyone thought we were on a witch hunt! It’s not. It’s positive information. Dealers say, ‘I didn’t realize how valuable it is or how strong my relationship is with that customer. I’m not going to take it for granted.’”
Executive at Thomas Built Buses
