Versatile B2B Customer Experience Program Management Solutions

Your business has unique needs, so we think you should have a customized solution for customer feedback.

Our approach to B2B Customer Experience is to go beyond feedback. We provide phone, email, web, and text options along with transaction, relationship, and pulse surveys, with more actionable, advanced, intelligent visual insights, more integrations and modern APIs.

Beyond feedback, we are a true CX partner with our CX strategy assistance, six-pillar CX Maturity framework, Guide/Coach CX Champions, comprehensive, intelligent tools, support and accountability, and train-the-trainers/managers options.

With ExperienceConnect, you’ll get to choose the type of surveys you complete. Use one or more of these formats in your customer satisfaction research:

The Daniel Group B2B Phone Customer Feedback SurveysPhone Surveys
Our team will use approachable and professional language to help your customers feel at ease during phone surveys.
The Daniel Group B2B Email Customer Feedback SurveysEmail/Web/Text Surveys
We’ll develop an engaging an survey by email, web, and text that makes the feedback process convenient for your clients.
The Daniel Group B2B Hybrid Approach Email, Phone, and Weblink Customer Feedback SurveysBlending Channels
With blending channels, we gather feedback by phone, email, web, and text depending on your company’s needs and your customers’ preferences.

Let’s work together to find out what keeps your customers engaged. For more information about our customer feedback process, contact us today.


Core Concepts of our Customer Experience Program

Customized Surveys to meet your company’s needs.

  • Transactional: Cover a point-in-time view of the customer relationship
  • Relationship: Gauge how customers view your company
  • Pulse: Measure how your customers feel right now

Versatile B2B Customer Experience Program Management Solutions: Transactional, Relationship, and Pulse Surveys
Versatile B2B Customer Experience Program Management Solutions: Phone, email, web, and text surveys

Contact your customers in their preferred method to get feedback.

Email, Phone, Web, and Text. For the best results, blend channels and tailor your point of contact to your customers’ preferences.

Comprehensive CX Program Support: Beyond Feedback

CX Program Support Team: CX Strategy Assistance, A Dedicated CX Champion, Customized Training for Managers, and Tools, Support, and Accountability
B2B CX Maturity Assessments Find out where your organization is on it’s CX journey in six performance areas: Goals & Strategy, Governance, Customer Listening, Employee Engagement, Analytics Improvement, and Closing the Loop
Professional Research Analysts: “You can tell the customer was hesitant at the beginning of the interview…and by the end they sounded like old friends!” Mike Kedanis, Altec

Versatile B2B Customer Experience Program Management Solutions: CX Program Support, B2B CX Maturity Assessments, Professional Research Analysts

Want to Succeed in Customer Feedback?

Read Success Strategies. At The Daniel Group, you can access our extensive customer feedback data from our 30+ years of surveys and market research across multiple B2B industries.

CX Success Strategies: December 2022
Is your CX program just running in the background? It shouldn't be!
Get our newsletter, Success Strategies, for our Customer Feedback insights in your inbox!

Why Implement a Data-Powered Customer Feedback Program?

Research shows that a good customer experience gets results. According to the Harvard Business Review, customers who have positive past experiences with a business spend 140% more than customers who have had negative encounters.

By taking data-informed action to improve customer satisfaction, you’ll also boost your profits. Count on our solutions to help you give your customers the best experience possible.

Client Success Stories

Learn how clients are using customer feedback data to improve and grow their businesses.

Customer Feedback Success Stories: Butler Ag Equipment
Customer Feedback Success Stories: Nebraska Machinery Company
Customer Feedback Success Stories: Thomas Built Buses

Featured Blogs

Blog: Simple Steps to Start or Reinvigorate Your B2B CX Program!
Blog: What Did We Learn to Improve CX? The Daniel Group 2022 Client Conference
Blog: Three Steps to Excellent CX: Measure, Manage, and Improve



Trusted by B2B Businesses