Customer Feedback?

It’s what you do with it that counts.

A B2B customer survey won’t improve your business at all, unless you can use the information. We provide you with actionable B2B feedback, that actually helps you improve customer experience.

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“What was attractive about The Daniel Group is that they’re beyond cookie cutter. We could have gone to any marketing firm, but as far as the project being pulled together, it was the final results that were extremely comprehensive and on target to what we were looking for.”

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Liz Richards, Exe. Vice President,

“The Daniel Group has led to a shift in the company culture. Executives realize that if we put the focus on customer service experience, it will lead to profitability. It is well worth the investment.” 

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James C. Nelson, President,
Warren CAT

“One thing that prompted us to implement The Daniel Group services was the fact that we could get real-time information. What we needed to assess [about our customers] was what mattered to them when doing business with us.”

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Richard Donnelly, Executive Vice President,
Gregory Poole Equipment Co.

“We feel strongly that The Daniel Group allows us to measure customer loyalty. They are very flexible and terrific to work with. They come across as genuinely interested in your business.”

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Richard Scott, Vice President,
Whayne/Walker CAT

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