B2B Customer Feedback

At the Daniel Group, we believe in the power of customer feedback. With customer satisfaction research, you can see if your company delivers the right experience. However, it can become difficult for B2B companies to develop a customer experience program that gets results.

Our ExperienceConnect solutions simplify the customer feedback process using personalized guidance.With dedicated customer service and intelligent software, we make it easy to understand your clients’ opinions. Your partners from The Daniel Group will work with you every step of the way to ensure you get the most out of your feedback data.

Improving your customer experience begins with knowing what your customers want. As the first step of the ExperienceConnect process, we’ll create a customized feedback program. Our team will determine the right customer sample, contact time and follow-up methods for your surveys. Then, our analysts will perform the research for you. The data we collect will then go to the ExperienceConnect portal for you to view.

With the ExperienceConnect portal, you can review and manage your survey data with an easy-to-use interface. The Feedback Inbox feature displays your surveys like an email inbox for intuitive use. ExperienceConnect also enables you to generate, download and share detailed analytics. Through these features, you can analyze your results and communicate them to your team.

Once you understand the trends in your survey data, you can take action to improve your customer experience. We’ll help you with:

• Piping: Relaying feedback to team members who can take action
• Presenting: Communicating your findings in an easy-to-understand manner
• Flagging: Highlighting urgent issues for immediate resolution
• Identifying: Pinpointing areas for improvement and following through
• Showing: Demonstrating to your customers that their feedback matters

Your business has unique needs, so we think you should have a customized solution for customer feedback. With ExperienceConnect, you’ll get to choose the type of surveys you complete. Use one or more of these formats in your customer satisfaction research:

• Phone: Our team will use approachable and professional language to help your customers feel at ease during phone surveys.
• Email: We’ll develop an engaging email survey that makes the feedback process convenient for your clients.
• Weblink: With a web-based survey, we’ll help you place a link where your customers have the highest chance of clicking it.

Research shows that a good customer experience gets results. According to the Harvard Business Review, customers who have positive past experiences with a business spend 140% more than customers who have had negative encounters. By taking data-informed action to improve customer satisfaction, you’ll also boost your profits. Count on our solutions to help you give your customers the best experience possible.

Let’s work together to find the best B2B customer satisfaction solution for your business. Get in touch with us using our online contact form for more information about our services.

ExperienceConnect empowers you to measure, manage, and improve your customer experience and your business.

We help leading B2B companies obtain honest, effective feedback while experiences are still fresh in their customers’ minds.