Highly satisfied and referring customers are the key to your success.
The Daniel Group helps you improve the customer experience in two ways:
- Focusing exclusively on the unique needs of industrial manufacturers and equipment dealers.
- Unlocking the mystery of the customer experience through actionable feedback and tools that increase customer retention creating highly satisfied and referring customers.
Our integrated approach of strategic consulting, customer interviews and market research is proven where it counts: at the bottom line. Over time, clients who work with us see continued growth and profitability.
Customer Feedback
Clearly see the service experience at every level of your distribution process and have ongoing, real-time accountability. Learn more…
Employee Engagement
Track employee engagement over time and its impact on customer loyalty. Learn more…
Market Research
Understand the components that lead to customer satisfaction and loyalty to determine where to focus your resources most effectively. Learn more…
Is Customer Experience Important to Your Company?
Our White Paper The Case for Investing in Customer Experience – will explain how better customer experiences can help you drive profitable growth and create a competitive advantage. Learn More