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Effective Training Programs

Without training, managers may continue to operate the way they always have or ignore the feedback completely. We offer training programs to help executives, CX program leaders, and frontline managers respond more effectively to your customers. These effective programs are built on what we have learned over many years of experience.  

What we offer

CX Program Leader Certification

Our CX experts have created a comprehensive two-day leadership training program in Charlotte, NC. This intensive experience features small group work sessions, personalized consultations, and follow-up meetings to enhance and launch effective customer experience initiatives. This certification aims to make your CX program leader and teams more powerful leaders of your CX improvement effort. 

CX for Executive Teams

Clear senior-level direction is essential to improving CX. This program aims to establish that direction. Our CX Workshop for Executives is a one-day, intensive CX program development opportunity for senior management team, held at your location. The program has two key objectives: helping the senior team define a clear strategic direction for your CX program and training senior executives on how best to manage the overall CX effort.  

Frontline Managers Training

In most B-to-B companies, delivering service is largely about frontline managers, supervisors and workers who service customers’ equipment. This training provides tools to help frontline managers more effectively lead their teams to serve customers. These courses are offered on-site in half-day or full-day sessions. 

Annual Client Conferences

The Daniel Group’s Annual Client Conferences feature dynamic keynote speeches from CX experts, interactive breakout sessions, and valuable learning opportunities led by The Daniel Group’s own CX specialists. Our conferences offer another great way to ramp up your CX efforts. 

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Learn more about our CX Training and Coaching services.

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