CX for Customer Facing Teams

This course equips your training team with the necessary tools and documentation to conduct a high-quality, two-hour Customer Experience (CX) training session for your frontline employees. The training is tailored to help you address the specific needs of your customers within your industry.

• Understanding Customer Experience
• CX Ecosystem
• Cornerstone of Great CX – Communication
• Setting Expectations
• Managing Difficult Situations

This two-day workshop provides your trainers with crucial knowledge, a PowerPoint presentation, a digital workbook, and an opportunity to practice their skills during a sample class with a member of our team.