Measure, Manage, Improve
CX Program Leader Certification – Advanced
Build on your CX foundation with advanced strategies to engage your organization and customers alike
This course amplifies the foundational elements in the Basic CX Program Manager course and adds new, compelling strategies & tactics to engage the entire enterprise (EX) as well as those you serve (CX). You’ll leave with new power to engage, inform, coach, and compel those you serve.
- Advanced CX & EX Engagement Strategies
- Phone System and Call-Handling Design
- Onboarding to Shape CX Success
- Storytelling to Inspire Action
- Coaching to Drive Team Alignment
- Connect Employee Actions to CX Outcomes
This two-day workshop, enhanced by a virtual follow-up, starts with pre-work designed to assess your current program. In the classroom, we incorporate individual reflection, small group interactions, and collaborative discussions. A combination of a PowerPoint presentation and workbooks will be used to provide a comprehensive learning experience.
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Let’s deliver exceptional experiences that drive growth and customer loyalty.