Customer Journey Micro Modules

This course helps employees understand real customer experiences and emotions through interactive, story-driven learning. It builds empathy and connection, especially for new hires starting their CX journey in Parts, Shop, Field or Rental.

• Illuminates Customer Realities & Emotions
• Builds Empathy in Dealer Employees
• “Choose Your Path” Interactive Format
• Experience Real Customer Journeys
• Flexible for Any Role or Timing
• Ideal for New Hires in Their First Weeks

Each course is modular and easy to deliver through your learning management system or ours. Each module includes interactive storytelling, real customer scenarios, and flexible pacing so it can be assigned to any role or completed during onboarding.