CX Conferences

Each year, The Daniel Groups hosts CX Conferences designed to inform, connect, and inspire CX leaders. These events bring together business leaders and CX professionals from across industries to learn about emerging trends, share best practices, and real-world strategies for improving the customer experience together.

We get dynamic keynote speakers each year from various industries and different CX expertise. We share client case studies, interactive sessions, and networking opportunities. Our goal is to provide practical takeaways and valuable connections to grow your CX program. Whether you’re new to CX or looking to deepen your expertise, our annual conference is a space for learning, collaboration, and fresh insight.

Our most recent event, The Daniel Group’s Annual Customer Experience Conference 2025, held in Charleston, SC, brought together CX professionals and industry leaders under the theme “Design and Deliver the Next Level of CX.” The two-day, workshop-style conference featured powerful keynote presentations from Dr. Anna Kallschmidt, a pioneering industrial-organizational psychologist known for her work on social class identity in the workplace, and Kerri Podewell, Vice President at International Motors, who shared how her team is leveraging technology to elevate the customer experience. Their insights set the tone for interactive sessions on design thinking, effective communication, workforce engagement, and tech innovation. Attendees also had the option to participate in our CX Leadership Certification program, a comprehensive two-day training held immediately after the conference.

We are in the process of planning our next conference for 2026. More to come!

Here’s some highlights from our March 2025 Conference!