Transform your customer feedback and business
Our ExperienceConnect Process
Creating loyal customers is key to success in B2B companies. Why? B2B customers typically buy complex and expensive products that require ongoing product support. Great customer experiences help you to keep these customers coming back. We designed our ExperienceConnect process to understand what you need to do to improve customer experience.
Our powerful, easy-to-use platform provides real-time feedback, issues management, tracking features, effective reporting, and analytics. We combined this powerful platform with a dedicated support team to help you harness the power of feedback to keep customers coming back and telling others.
Our ExperienceConnect Platform is Unique
Flexible Modes
Our platform allows multiple feedback modes (phone, text, weblink, and email). This flexibility means you can choose the mode that best meets your needs. Importantly, it allows you to select the modes best for your customers. The feedback is all in one platform, so you have only one place to view your customer feedback.
Empowering Insights
Our platform lets you listen to live calls, review survey responses, and run reports in real-time. Access valuable frontline insights that drive action and improvement at every level of your organization.
Personalized Support
We provide great technology to help you improve CX. We know from experience that technology alone can only get you so far. We provide comprehensive support with day-to-day operations, data management, and training. You will have a Client Success Manager assigned to you when you partner with The Daniel Group. Our senior executives are always ready to help.
Transform your business
Join the ranks of successful businesses that have embraced feedback as a catalyst for growth. With our ExperienceConnect program, which is proven in over fifteen years of use, you’ll have everything you need to improve and transform your business and take it to new heights.
Get Started Today
Let’s work together to build a brighter future for your organization.