Our Team

Kim Battles is our new CX Improvement Manager, helping clients measure, manage, and enhance their customer experience. She leads the design, launch, and operation of CX feedback and improvement programs. Previously, Kim was the Director of Customer Experience at Thompson Tractor. She has experience in CX, project management, training, and event planning. Kim is a certified TBM Lean Consultant and holds an Associate’s Degree in Accounting.

Stephanie has ten years of experience with The Daniel Group, bringing over a decade of experience in education and the furniture industry. She graduated from the University of North Carolina at Greensboro with a BA in Art Education and Design.

Wendy manages research personnel, including recruiting, training, evaluation, scheduling, and maintaining quality assurance for staff interviews. She also handles daily client support and manages data quality and frequency.

Before becoming Research Manager, Wendy was a Research Team Leader with The Daniel Group. She attended East Carolina University and brings over 18 years of experience with US Airways, where she worked in customer service operations and retail marketing.

Kris oversees daily financial responsibilities, online advertising, content creation, social media management, SEO, website development/management, and brand image through engaging digital products.

Before joining The Daniel Group, Kris was Communications Manager at Thompson Child & Family Focus. She has over 20 years of experience in nonprofit management and communications.

Kris serves on the Board of Directors of The Museum of the Waxhaws and is a member of the Town of Waxhaw’s Historic Preservation Commission. She holds a Bachelor’s Degree in Business Administration from Montreat College (summa cum laude), a graduate certificate in Web Development from East Carolina University, and a Graduate Certificate in Technology and Communication from UNC-Chapel Hill.

Robyn handles client data analysis, process automation, and data engineering. Her advanced Excel skills and troubleshooting abilities aid in custom report creation, data cleansing, complex calculations, and procedure streamlining.

Before joining The Daniel Group, Robyn was a Data Analyst and Programmer at Duke Energy, Wells Fargo, and Bank of America, where she was known as the go-to person for Microsoft Excel and MS Office automation. Robyn began her data analysis career over two decades ago after graduating from the University of Georgia with a degree in International Business, focusing on Management Information Systems.

Ed helps clients quickly and easily understand and use customer feedback by generating insights through reporting, analytics, and data visualization. Before joining The Daniel Group, he worked as an Innovation Implementation Consultant and Product Management Analyst at METLIFE. Ed holds a Bachelor’s degree in Mathematics from Davidson College.