Customer Feedback Options
Maximize Flexibility and Customer Choice
Multi-Channel Feedback Option (phone and digital)
Adding a digital feedback channel to your CX program gives your customers more choice in how they give feedback, and they add flexibility and efficiency to your program.
For a growing number of our clients, we manage combination of both phone and digital surveys. You can use both methods in the same survey depending on your customers’ contact details. The digital options we offer stay at the same monthly cost no matter how many surveys are completed. You stay in control of your survey options. We can adjust them whenever you need to, and we’ll monitor the results every month to offer advice and keep you informed. Contact us to learn more.
Maximize Cost Efficiency
Digital Only
If maximizing the cost efficiency of your CX feedback program is a priority, our digital-only option may be a good fit to consider. Digital surveys are cost-effective, easy to scale, unlimited for a set monthly fee, and work well with other feedback methods.
Our platform, ExperienceConnect, handles all digital feedback, giving managers real-time information and updates when there’s an issue with a customer.
You can collect feedback through: email, QR code, weblinks and text messages (coming soon). Contact us to learn more.
Get Started Today
Let’s deliver exceptional experiences that drive growth and customer loyalty.