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CX Program Leader Certification

Our clients expressed strong interest in CX Leadership Training. We listened, and our CX experts have developed a two-day CX curriculum to help launch and improve programs.

Program Overview

What’s Included

  • Two-day, in-person workshop hosted in Charlotte, NC
  • Small group training cohorts
  • One-hour individual consultation with Lynn Daniel, CEO, or Doug Fowler, President
  • Three 90-minute remote follow-up sessions with your cohort

Curriculum

  • CX Leadership Fundamentals
  • Assess your Current CX Program
  • Develop a CX Strategy
  • Engage the Frontline
  • Audit Customer Touchpoints
  • Conduct a Training Needs Assessment
  • Utilize Tools for CX Success
  • Analyze Feedback to Drive Improvements

Key Features & Benefits

  • Set Direction and Build a Strategic Plan
  • Get Buy-In at All Levels of Organization
  • Learn How to Move the CX Needle
  • Build a CX Culture: Drive Clarity, Confidence, Momentum
  • Succeed! – Celebrate and Communicate Progress and Key Wins