CX Program Leader Certification
Our clients expressed strong interest in CX Leadership Training. We listened, and our CX experts have developed a two-day CX curriculum to help launch and improve programs.
Program Overview
What’s Included
- Two-day, in-person workshop hosted in Charlotte, NC
- Small group training cohorts
- One-hour individual consultation with Lynn Daniel, CEO, or Doug Fowler, President
- Three 90-minute remote follow-up sessions with your cohort
Curriculum
- CX Leadership Fundamentals
- Assess your Current CX Program
- Develop a CX Strategy
- Engage the Frontline
- Audit Customer Touchpoints
- Conduct a Training Needs Assessment
- Utilize Tools for CX Success
- Analyze Feedback to Drive Improvements
Key Features & Benefits
- Set Direction and Build a Strategic Plan
- Get Buy-In at All Levels of Organization
- Learn How to Move the CX Needle
- Build a CX Culture: Drive Clarity, Confidence, Momentum
- Succeed! – Celebrate and Communicate Progress and Key Wins