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Transactional and Perceptual Surveys Our transactional approach with real-time results, alerts, and workflow fits well with most companies desire to improve their customer experience through ongoing feedback. Our interviewers can also conduct more perceptual types of surveys, including brand assessments and impression over a few experiences instead of a single transaction.
Deep Market Expertise For over ten years The Daniel Group has conducted transactional survey programs for B2B clients including Caterpillar, AGCO, and Okuma. Our Market expertise in construction, agriculture, and other industrial equipment markets make us uniquely able to understand your customers and what they are looking for.
Turnkey, Single-Partner Experience We are a “one-stop-shop.” We will work with you closely to help design and implement your full end-to-end program via a single partner relationship, including survey design and execution, end user software access, to management advice and support.
Professional Interviewers We believe that for at least the 3 to 5 minutes we are talking with your customers we are the face of your company. We have to do the very best job possible. Our interviewer team is one of the best in the business, and we then train and monitor them to ensure they deliver a high-quality survey every time.
Responsive We strive to practice what we preach when it comes to the service experience. Our team is always ready and willing to answer your questions, solve an issue, and, provide help and guidance as you move through your customer journey.
Web Portal Developed by The Daniel Group, ExperienceConnect is a secure, robust cloud-based platform that allows you to easily measure, manage and improve your customer experience. ExperienceConnect gives you a complete 360 view of where your entire organization stands with your customer experience progress as it integrates our three core services – Customer Feedback, Employee Feedback and Lost Customer Management.