Client Success Managers
Our clients each have their own dedicated Client Success Manager who ensures their feedback program launches smoothly, runs effectively, and manages the collection process. This enables clients to spend their time and resources acting on the feedback.
We are extremely proud of our team of over sixty Research Analysts who conduct customer surveys by phone, manage the routing of inbound leads, and analyze data. All are U.S.-based and work remotely from home offices.
Over 90% of our Research Analysts possess a four-year undergraduate degree, with the majority having professional experience in corporations and other work environments requiring a high standard of writing and oral communication skills.
Our team is thoroughly trained and understands the industrial landscape in which you operate. They speak your customers’ language – including Spanish and French.
Let’s talk about improving your customer loyalty and trust:
Trusted by B2B businesses
We work with manufacturers, service companies and value-added resellers to understand the customer's view at every part of the chain.