The Customer Experience Knowledge Library is The Daniel Group’s latest thinking in B2B Experience, Service, and Improvement

Using Customer Feedback to Improve Customer ExperienceUsing Customer Feedback to
Improve Customer Experience

Listening to customers through research, analysis, and reporting.

Marketing and Sales: The Case for Investing in
Customer ExperienceMarketing and Sales: The Case for Investing in
Customer Experience

A special report for Marketing and Sales Executives.

Customer Support and Operations Staff: The Case for Investing in Customer ExperienceCustomer Support and Operations Staff: The Case for Investing in Customer Experience

A special report for Customer Support and Operations Executives.

Justifying a Service Improvement Program

Considering the financial and other outcomes of a customer service program.

whitepaper_thumb_iThe Industrial Distributor

A framework for identifying strategies that can improve the competitive position and profitability of your distribution company.

whitepaper_thumb_cCustomer Loyalty Performance Assessment

A self-assessment to help you determine which locations are performing well and which locations are not.