The Daniel Group,which helps B2B companies measure, manage, and improve their customer service, has been named to the Inc. 5000. This is the first time The Daniel Group has joined the prestigious list, which lists the fastest-growing private companies in the United States.
Inc. cited The Daniel Group for growing 60% in revenue in the last three years. The company’s revenues climbed from $1.3 million in 2008 to $2 million in 2011.
The Daniel Group consults with B2B clients in the healthcare, manufacturing, construction, transportation and technology industries to develop customer retention strategies. “We have grown through a challenging economy because we provide our clients with industry-leading service and we offer a technology platform that’s powerful but easy to use,” says CEO Lynn Daniel.
Daniel also believes that B2B companies have started to pay more attention to customer service than they did even five years ago.
Inc. Editor in Chief Eric Schurenberg wrote about The Daniel Group and other honorees, “To rank among the 2012 Inc. 5000 your company had to thrive through three of the toughest years this economy has seen in living memory. Your success in such times is eloquent testimony to your team’s creativity, resilience and tenacity.”
Other noteworthy companies on the list include Intuit, Zappos, Under Armour, Microsoft, Clif Bar, Patagonia and Oracle. The Daniel Group ranks 303 on the list among business product and service companies.
The Daniel Group’s ServiceConnect program gives clients the ability to have ongoing, real-time accountability for service delivery and uncover any service problems so they can be corrected. LinkConnect, a proprietary online service, provides real-time feedback and a platform from which to get performance information for the company, a division or a location.