Charlotte, NC – The Daniel Group, a national expert on improving customer service in business-to-business companies, has hired Doug Fowler as Chief Operating Officer. He will manage and guide expansion at the fast-growing firm.

Doug Fowler brings extensive experience from his years at Bank of America and affiliate companies.  He served there in senior vice president roles in product management, compliance and risk management, business development and marketing.  His areas of expertise include corporate strategy, financial planning and budget management, and building high-performance teams.

“Doug brings a strong sense of entrepreneurialism and creativity that will make him a tremendous asset to our company,” says Lynn Daniel, President of The Daniel Group.  “His expertise and background are well suited to what our company needs right now, and he’s a great fit personally for our company culture and our clients.”

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Doug matches the elements expressed in The Daniel Group’s mission statement:  “We achieve the highest value for our clients, employees and shareholders through a balanced culture of fun, fairness, innovation and growth.”

Doug will help establish strategic and financial plans for the firm, and will provide leadership and direction for key staff members, among other responsibilities.

“This position allows me to put all my skills and experiences to work,” Doug says.  “We’ll focus on how the company can grow and determine what current and future clients need next.  I’m passionate about the idea of coming into a great business and helping it expand while enhancing the culture that’s made it a success.”

A native of London, Doug, is a graduate of Davidson College in North Carolina.  He is also a long-time volunteer with Thompson Child and Family Focus in Charlotte.  Doug is currently on the non-profit group’s Leadership and Advocacy Committee and previously served as Treasurer on its Board of Trustees.

Doug Fowler

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