Posts by The Daniel Group

The Art of Theft

The Old and The New

Opinions on Customer Service are Always Changing

Top 5 Things You Should Do When Answering a Customer Service Call

Risks of Having too Much Self-Service

Donuts, Videogames, and Customer Service

Top 5 things We Wish You Wouldn’t Do When Answering a TDG Customer Service Call

Productivity Test: The Man Without the Internet

Pizza and the Illusion of Perfection in Customer Service

Customer Service Lessons from Electronic Arts

Passion Shouldn’t be Your Only Motivator

March Madness: Bracketing Terrible Customer Service

Impressions from a Networking Summit

Lessons from the Road: Core Values and Customer Service

Reflections on The Daniel Group ServiceConnect Client Conference, 2013

The Business of Valentine’s Day

A Good Job Goes Both Ways in Customer Service

The Daniel Group Joins Charlotte Hounds as Team Sponsor

Creating a Unique Customer Service Experience, the Lego Way

Atlas Machine Re-Tools Its Customer Experience

Moving a Family Business to the Next Level

Using Real Time Information to Improve Service

The Dreamliner and Customer Service Crisis Management

‘Joshie’ an Amazing Customer Service Story