Posts by Doug Fowler

The Daniel Group Announces One Million B2B Customer Feedback Surveys

Customer Loyalty: Let’s Talk About 8

Engaged Employees Will Make Your Company Hum Like a Fine-Tuned Engine!

Service Recovery Excellence: Turn Customer Experience Lemons into Lemonade

6 Product Design Questions Every B2B Customer Experience Manager Should Be Able To Answer

Coronavirus Business Update | March 23, 2020

Coronavirus Business Continuity Update | March 18, 2020

5 Reasons to Make Thanksgiving a Habit

Unsung Heroes of the Customer Experience: Your Back Office

Customer Experience Icebergs: What You Can’t See Matters Most

Customer Anger is a Gift: Here’s How to Unwrap It

The 5 Emotions of Customer Surveys

Rethinking Risk in Customer Experience Improvement

To Transform your Customer Experience, Make a Change Every Day

Sold! Why customer recommendations matter in B2B sales

Spring Clean Your Customer Experience Program

Surprise! Delight your customers when they least expect it

A Business Tip from Nature: How to Stay in Touch with Customers as You Grow

Part I: A Smile or a Sigh? Employee Engagement from a Customer’s Perspective

5 Sales Tips for Navigating the B2B Buying Process

How to Cut Out Customer Feedback Friction

Customer Experience KPI’s: Unintended Consequences (and How to Avoid Them)

Using Continuous Improvement in Customer Service

How to Respond Effectively to Success