Posts by Doug Fowler

September 1, 2021

Customer Loyalty: Let’s Talk About 8
July 17, 2021

Engaged Employees Will Make Your Company Hum Like a Fine-Tuned Engine!
March 13, 2021

Service Recovery Excellence: Turn Customer Experience Lemons into Lemonade
August 15, 2020

6 Product Design Questions Every B2B Customer Experience Manager Should Be Able To Answer
November 5, 2019

5 Reasons to Make Thanksgiving a Habit
October 20, 2019

Unsung Heroes of the Customer Experience: Your Back Office
June 28, 2019

Customer Experience Icebergs: What You Can’t See Matters Most
February 22, 2019

Customer Anger is a Gift: Here’s How to Unwrap It
February 8, 2019

The 5 Emotions of Customer Surveys
January 23, 2019

Rethinking Risk in Customer Experience Improvement
December 18, 2018

To Transform your Customer Experience, Make a Change Every Day
November 20, 2018

Sold! Why customer recommendations matter in B2B sales
May 15, 2018

Spring Clean Your Customer Experience Program
February 20, 2018

Surprise! Delight your customers when they least expect it
June 29, 2017

A Business Tip from Nature: How to Stay in Touch with Customers as You Grow
June 24, 2017

Part I: A Smile or a Sigh? Employee Engagement from a Customer’s Perspective
June 13, 2017

5 Sales Tips for Navigating the B2B Buying Process
January 30, 2017

How to Cut Out Customer Feedback Friction

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