Menu
Close Menu
About
Meet our Team
CX Management Platform
Press Room
Careers
Services
Watch a Demo!
Customer Feedback
Employee Feedback
Market Research
Strategic Consulting
CX Training and Coaching
2024 Client Conference
Industries
Industrial Equipment
Transportation and Logistics
Business and Technology
Manufacturing Industry
Resources
Blog
Success Strategies Newsletter
Client Success Stories
Ebook
Getting Started with Customer Feedback
B2B CX Maturity Assessment
White Papers
FAQs
Contact
Client Login
Get Success Strategies Newsletter
Posts by Doug Fowler
News
The Daniel Group Announces One Million B2B Customer Feedback Surveys
Understanding Your Customer
Customer Loyalty: Let’s Talk About 8
Employee Engagement
Engaged Employees Will Make Your Company Hum Like a Fine-Tuned Engine!
Service Improvement
Service Recovery Excellence: Turn Customer Experience Lemons into Lemonade
Service Improvement
6 Product Design Questions Every B2B Customer Experience Manager Should Be Able To Answer
News
Coronavirus Business Update | March 23, 2020
News
Coronavirus Business Continuity Update | March 18, 2020
General
5 Reasons to Make Thanksgiving a Habit
Service Improvement
Unsung Heroes of the Customer Experience: Your Back Office
Understanding Your Customer
Customer Experience Icebergs: What You Can’t See Matters Most
Service Improvement
Customer Anger is a Gift: Here’s How to Unwrap It
Service Improvement
The 5 Emotions of Customer Surveys
Service Improvement
Rethinking Risk in Customer Experience Improvement
Service Improvement
To Transform your Customer Experience, Make a Change Every Day
Understanding Your Customer
Sold! Why customer recommendations matter in B2B sales
B2B Customer Experience
Spring Clean Your Customer Experience Program
Understanding Your Customer
Surprise! Delight your customers when they least expect it
Service Improvement
A Business Tip from Nature: How to Stay in Touch with Customers as You Grow
Service Improvement
Part I: A Smile or a Sigh? Employee Engagement from a Customer’s Perspective
B2B Customer Experience
5 Sales Tips for Navigating the B2B Buying Process
Service Improvement
How to Cut Out Customer Feedback Friction
Service Improvement
Customer Experience KPI’s: Unintended Consequences (and How to Avoid Them)
Service Improvement
Using Continuous Improvement in Customer Service
Strategy
How to Respond Effectively to Success
More
Trusted by B2B Businesses