Observations on a Tightening Labor Market

An article in the Wall Street Journal this week caught my attention (“Top Fund Managers Want Better HR.”)  The story discusses how large funds are beginning to engage boards and senior managers about what they are doing to effectively manage their human resources, an interesting change.  When did you last see a line item for employee development/training in an annual report?


Is Better Customer Service “Breaking Out All Over?”

It is easy to criticize the service we receive.  After all, we certainly experience enough less-than-desirable service to make one biased toward the idea that all service is bad.  I recently noticed three examples of companies trying to improve their service.  In the case of at least one location for one company, service is better. 


Beginning the Celebration: 25 Years and Counting

It’s an exciting week of preparation here at The Daniel Group offices. In addition to gearing up for the annual Caterpillar North American Dealer Marketing Association Conference next week, we’re also preparing for a less frequent event at the end of this month: our Quadranscentennial, or, in plain English, our 25th anniversary as a company!