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Frontline Managers Training

Don’t know where to start? Not seeing frontline improvement? Our training equips managers with tools and frameworks to build more loyal customer relationships.

Training Overview

What’s Included

  • Training is held at your location
  • Half-day and full-day training options available
  • Three monthly one-hour follow-up review sessions with a CX expert

Curriculum

  • What is CX and Why Does it Matter?
  • How To Measure It?
  • What Does Great CX Look Like?
  • Coach Team to Follow Up with Customers
  • Manage Customers in the Middle
  • Create Accountability for Results
  • Analyze Feedback to Drive Improvements
  • Make it Stick: Build a CX Culture

Key Features & Benefits

  • Assess specific CX strengths and weaknesses
  • Practical, day-to-day tools and tips
  • Support and drive improvement in lower-performing areas
  • Convert moderately satisfied customers into solidly loyal
  • Make excellent customer experience a habit