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CX for Executive Teams

Our workshop provides the overall framework and oversight for creating a successful and profitable CX program.

Workshop Overview

What’s Included

  • One-day, in-person workshop hosted in Charlotte, NC
  • Small group training cohorts
  • One-hour individual consultation with Lynn Daniel, CEO, or Doug Fowler, President
  • Three 90-minute remote follow-up sessions with your cohort

Curriculum

  • Training is designed around Six CX Pillars of Customer Experience
  • Purpose of CX
  • Goals and Governance
  • Customer Listening (and Action)
  • Employee Engagement
  • Analytics and Continuous Improvement
  • Closing the Loop

Key Features & Benefits

  • Build loyal customers and employees by linking CX to your company’s mission
  • Connect CX to Continuous Improvement
  • Identify where you need to improve through customer listening; not just score tracking
  • Create a CX culture with your employees
  • Utilizing feedback data regularly to improve all locations and divisions