Customer Experience 2.0 – Beyond Feedback

Learn about our approach to B2B Customer Experience to go beyond feedback. We provide phone, email, web, and text options along with transaction, relationship, and pulse surveys, more actionable, visual insights, more integrations and modern APIs.

Beyond feedback, we are a true CX partner with our CX strategy assistance, six-pillar CX Maturity framework, Guide/Coach CX Champions, tools, support, accountability, and train-the-trainers/managers options.

Core Concepts of Customer Experience 2.0

Customized Surveys to meet your company’s needs.

  • Transactional: Cover a point-in-time view of the customer relationship
  • Relationship: Gauge how customers view your company
  • Pulse: Measure how your customers feel right now


Contact your customers in their preferred method to get feedback.

Email, Phone, Web, and Text. For the best results, blend channels and tailor your point of contact to your customers’ preferences.

Comprehensive CX Program Support: Beyond Feedback

CX Program Support Team: CX Strategy Assistance, A Dedicated CX Champion, Customized Training for Managers, and Tools, Support, and Accountability
B2B CX Maturity Assessments Find out where your organization is on it’s CX journey in six performance areas: Goals & Strategy, Governance, Customer Listening, Employee Engagement, Analytics Improvement, and Closing the Loop
Professional Research Analysts: “You can tell the customer was hesitant at the beginning of the interview…and by the end they sounded like old friends!” Mike Kedanis, Altec




Want more Customer Experience 2.0 info? Read our CX newsletter, Success Strategies!

Access our extensive customer feedback data from our 30+ years of surveys and market research across multiple B2B industries and learn from our insights to grow your Customer Experience program. Get our newsletter, Success Strategies!

Ready to see where you are on your CX journey? Take our CX Maturity Assessment!

The Daniel Group has developed a B2B Customer Experience Maturity Assessment based on our extensive customer feedback data from our 30+ years of surveys and market research across multiple B2B markets. This assessment will assist you in developing an understanding of where your organization is on its CX journey.

 


Trusted by B2B businesses

We work with manufacturers, service companies and value-added resellers to understand the customer’s view at every part of the chain.