Lynn Daniel, Founder and CEO | 704-749-5018 | LinkedIn
Lynn is a national expert in B2B customer service. His background includes management consulting, corporate planning and new product management experience. Before starting The Daniel Group in 1989, he held management positions with Rexam Corporation as well as sales and sales management positions with Eli Lilly Company.
His work focuses on:
Developing and implementing effective team-based approaches to strategic planning for companies and non-profit organizations,
Conducting market research studies to help guide the profitable development and introduction of new products and services, and
Looking for better ways to find and keep profitable customers.
Lynn is past president of the board of trustees of the North Carolina State University Alumni Association and currently serves on the boards of WFAE, the National Public Radio station in Charlotte and the University Foundation of NC State University. His education includes a BA from North Carolina State University (With Honors) and an MBA from the University of Virginia.
Lynn speaks regularly on customer engagement and loyalty at industry conferences and meetings, including Material Handling Equipment Dealers Association (MHEDA), The Caterpillar North American Dealer Marketing Association Conference, the Northeaster Material Handling Dealer Group, and various regional product marketing conferences for Caterpillar. To discuss having Lynn speak at your next conference, please call 704-749-5018.
Lynn has written articles that have appeared in Customer Experience Magazine, Long Range Planning, The Journal of Business Strategy, and The Business Journal.
He has been quoted in the New York Times, Business NC, CBS MarketWatch, and INC, among others.
Doug Fowler, Chief Operating Officer | 704-816-7703 | LinkedIn
As COO, Doug is responsible for executing the major activities of the firm and helping to set the company’s long-term strategic direction.
Doug has 15 years of experience leading both revenue growth and operations functions, primarily in the financial services sector.
Before joining The Daniel Group, he served as SVP of Marketing at Bank of America Merchant Services, and before that served in a variety of management roles at Bank of America and affiliated companies including product innovation, business development, and corporate strategy.
He currently serves on the Board of Trustees of Thompson Child & Family Focus in Charlotte, NC, and holds a Bachelor of Arts degree in Psychology from Davidson College.
Jill Boyette, Chief Information Architect | LinkedIn
As Information Manager, Jill is responsible for management and development of the information tools used to analyze client satisfaction data and provide research and recommendations for improving client service delivery.
Wendy McCreery, Research Analysts Manager | 704-248-9119 | LinkedIn
Wendy is responsible for managing research personnel, including recruiting and staffing, training, evaluation, and scheduling, maintaining quality assurance for the interviews conducted by staff, daily client support, managing data quality and frequency.
Kris Morefield, Business Manager | 704-749-5019 | LinkedIn
Kris is responsible for managing our core business functions including Human Resources and Accounting functions. Additionally, Kris contributes to our client communications and marketing efforts with her skills and experience in those areas.
She currently serves on the Board of Directors of The Museum of the Waxhaws in Waxhaw, NC, and is a member of the Town of Waxhaw’s Historic Preservation Committee. She holds a Bachelor’s Degree in Business Administration from Montreat College (summa cum laude), a graduate certificate in Web Development from East Carolina University, and a Graduate Certificate in Technology and Communication from UNC-Chapel Hill.
Tom Evanko, Software Developer | 704-585-8501 | LinkedIn
As Software Developer, Tom participates in the design, installation, testing, and maintenance of The Daniel Group’s cloud-based platform. Before joining The Daniel Group, Tom was an Application Developer with Strategic Power Systems, Inc., and an Associate Software Developer with SCI Fusion360. Tom is a graduate of Application State University with a Bachelor’s degree in Computer Science.
Ed Park, Customer Insights Analyst | 704-585-8465 | LinkedIn
As Customer Insights Analyst, Ed helps our clients understand and use customer feedback quickly and easily generating insights through reporting, analytics, and data visualization. Before joining The Daniel Group, Ed worked as an Innovation Implementation Consultant and Product Management Analyst at METLIFE. Ed is a graduate of Davidson College with a Bachelor’s degree in Mathematics.
Client Success Managers
Angela Baakko, Client Success Manager | (704) 248-9106
Angela’s background includes account management, recruiting, HR, restaurant management, and customer service. She received her Bachelor of Science in Human Resources Management from Oakland University in Rochester, Michigan. Before moving into her Team Leader II role, she worked as a Research Analyst with The Daniel Group.
Randi Beals, Client Success Manager | (704) 749-5027
Randi has over nine years of experience working with The Daniel Group. Before working with The Daniel Group, Randi worked with young adults as both an educator and a coach. She graduated from Keene State College with a BA majoring in English.
Stephanie Jurney, Client Success Manager | (704) 248-9107
Stephanie has ten years of experience working with The Daniel Group. She brought with her over ten years of experience working in education and the furniture industry. She graduated from the University of North Carolina at Greensboro with a BA in Art Education and Design.
Lisa Lyle, Client Success Manager | (704) 749-5029
Lisa is responsible for managing special market and customer research projects, employee engagement studies and assisting in developing and delivering training through our TrainConnect program. Before joining The Daniel Group, Lisa served as Director of Housing and Judicial Affairs at the University of South Carolina – Aiken. Lisa holds an M. S. in Adult and Technical Education and a B. S. in Medical Technology both from Marshall University.
Our Team of Highly trained research analysts make the difference
Matthew Fowler, Technology Advisor
Matthew is founder and CEO of NT/e Ltd, a London, UK-based provider of software products and consulting services to corporate and government clients such as Oracle, UBS, DeutschePost and Local Government.
Matthew holds patents in scalable, cloud-based transaction management. He received a Bachelor’s degree in Electrical Engineering/Computer Science from MIT, and is based in London, England.
Dr. Zbigniew Ras, Ph.D., Scientific Advisor
Zbigniew Ras is currently a Professor of Computer Science at the University of North Carolina in Charlotte. He also holds professorship positions at the Institute of Computer Science at Warsaw University of Technology, as well as at the Polish-Japanese Academy of Information Technology.
He received his Ph.D. degree from the University of Warsaw in Poland, and his D.Sc. degree from the Institute of Computer Science at the Polish Academy of Sciences. He was also awarded the National Professorship title by the President of Poland.
- Editor-in-Chief of the Journal of Intelligent Information Systems (Springer)
- Editor-in-Chief of the International Journal of Social Network Mining (IJSNM)
- Senior Editor of International Journal of Data Mining, Modelling and Management (InderScience Publishers)
- Member of Editorial Board of Fundamenta Informaticae Journal (IOS Press)
Zbigniew is the author of more than 300 publications and the editor of more than 40 books published by Springer and North Holland. He has received many awards including the Harshini V. de Silva Graduate Mentor Award, the COIT Graduate Faculty Excellence in Teaching Award, and the Alcoa Foundation Outstanding Faculty Award. Zbigniew has also received numerous competitive grants and industry contracts, and has graduated 15 PhD students.