Kim Battles is our new CX Improvement Manager.  She plays a central role in helping our clients measure, manage, and improve their customer experience. She leads the design, launch and ongoing operation of CX feedback and improvement programs.Kim joins The Daniel Group from Thompson Tractor where she was the Director of Customer Experience.  Kim has experience in CX, Project Management, Training and Event Planning.  Kim is a certified TBM Lean Consultant and holds an Associate’s Degree in Accounting.

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