Press Room

Bylined Articles by Lynn Daniel

Lynn Daniel Discusses The Impact of High Speed Internet on Economic Developement
The Charlotte Business Journal – May 15, 2017

Creating Great Customer Experiences: Why, How, and Why Now?
The MHEDA Journal – Second Quarter 2016

Customer Service: The Key to B2B Companies’ Profits
Customer Experience Magazine – April 2014

6 Things to Know About B2B Customer Service
Yahoo Small Business – March 26, 2013

It’s a Matter of Trust
Leader Values – 2005

Press Mentions

The Electrical Distributor (tED) Magazine
(tED) Magazine from November 2015

Measuring, Managing and Improving Customer Service for B2B Companies
CEOCFO Magazine – January 2014

The RiDE: Clearing the Marketing Hurdle
Knoxville News Sentinel, March 12, 2013

Inc. Magazine
Names The Daniel Group to the Inc. 5000 List of Fastest Growing Companies in 2012 and 2013

The Daniel Group Grabs #44 Spot
Charlotte Business Journal – December 2011

How to prepare for, and deal with, an economic downturn

Daniel Group Client, Thompson Machinery
Ranked #1 Cat® Dealer In Customer Satisfaction

If you’re a journalist or reporter and need an expert quote or insight for your article about the customer experience or other related topics, please email kris Morefield at