Score: Using Net Promoter Score (NPS) to Measure, Manage, and Improve your Services
2016 MHEDA annual convention workshop presented by Lynn Daniel
Press Mentions
The Electrical Distributor (tED) Magazine
(tED) Magazine · November 2015
Measuring, Managing and Improving Customer Service for B2B Companies
CEOCFO Magazine · January 2014
The Daniel Group in Inc. 5000 List of Fastest Growing Companies
Inc. Magazine · 2012, 2013
The Daniel Group Grabs #44 Spot
Charlotte Business Journal · December 2011
How to prepare for, and deal with, an economic downturn
Bankrate.com · August 2009
Daniel Group Client, Thompson Machinery
Ranked #1 Cat® Dealer In Customer Satisfaction · January 26, 2017
Bylined Articles by Lynn Daniel
Lynn Daniel Discusses The Impact of High Speed Internet on Economic Development
The Charlotte Business Journal · May 15, 2017
Creating Great Customer Experiences: Why, How, and Why Now?
The MHEDA Journal · Second Quarter 2016
Customer Service: The Key to B2B Companies’ Profits
Customer Experience Magazine · April 2014
6 Things to Know About B2B Customer Service
Yahoo Small Business · March 26, 2013
It’s a Matter of Trust
Leader Values · 2005
If you’re a journalist or reporter and need an expert quote or insight for your article about the customer experience or related topics, please contact Kris Morefield.
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