Press Room

Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. This new option provides a seamless experience by managing and analyzing all customer feedback data through one platform.

The Daniel Group is pleased to announce that it has completed more than a million B2B Customer Feedback Surveys. The insights from this survey data will help The Daniel Group’s clients continue to measure, manage, and improve their customer experience.

We are expanding our team with two new positions; Sr. Data Analyst and CX Improvement Manager.

The Daniel Group will provide customer experience feedback services for Agri-Service

As we enter uncharted territory for the North American and global economies due to the impacts of the novel coronavirus, we are providing the following Business Continuity Update

Many of you may or already are operating in a very different business environment than even a week ago. To reflect this new reality, we have a few important points we’d like to share.

2016 MHEDA annual convention workshop presented by Lynn Daniel

(tED) Magazine · November 2015

CEOCFO Magazine · January 2014

Inc. Magazine · 2012, 2013

Charlotte Business Journal · December 2011

Bankrate.com · August 2009

Ranked #1 Cat® Dealer In Customer Satisfaction · January 26, 2017

The Charlotte Business Journal · May 15, 2017

The MHEDA Journal · Second Quarter 2016

Customer Experience Magazine · April 2014

Yahoo Small Business · March 26, 2013

Leader Values · 2005