Press Room

CHARLOTTE, N.C., September 17, 2022 (Newswire.com) – The Daniel Group, a leading Customer Experience consulting firm, announces the theme of its annual client conference, Dollars & Sense: What’s Next in CX? The conference will focus on helping clients move their CX programs into the future. This year’s conference will be held on Oct. 19-20 at the Hyatt Centric Southpark Hotel in Charlotte, N.C.

Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. This new option provides a seamless experience by managing and analyzing all customer feedback data through one platform.

The Daniel Group is pleased to announce that it has completed more than a million B2B Customer Feedback Surveys. The insights from this survey data will help The Daniel Group’s clients continue to measure, manage, and improve their customer experience.

We are expanding our team with two new positions; Sr. Data Analyst and CX Improvement Manager.

The Daniel Group will provide customer experience feedback services for Agri-Service

As we enter uncharted territory for the North American and global economies due to the impacts of the novel coronavirus, we are providing the following Business Continuity Update

Many of you may or already are operating in a very different business environment than even a week ago. To reflect this new reality, we have a few important points we’d like to share.

2016 MHEDA annual convention workshop presented by Lynn Daniel

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