The Daniel Group Expands CX Team
We are expanding our team with two new positions; Sr. Data Analyst and CX Improvement Manager.
News from The Daniel Group
The Daniel Group signs Agri-Service
The Daniel Group will provide customer experience feedback services for Agri-Service
Coronavirus Business Continuity Update | March 18, 2020
As we enter uncharted territory for the North American and global economies due to the impacts of the novel coronavirus, we are providing the following Business Continuity Update
Coronavirus Business Continuity Update | March 23, 2020
Many of you may or already are operating in a very different business environment than even a week ago. To reflect this new reality, we have a few important points we’d like to share.
Press Mentions
Score: Using Net Promoter Score (NPS) to Measure, Manage, and Improve your Services
2016 MHEDA annual convention workshop presented by Lynn Daniel
The Electrical Distributor (tED) Magazine
(tED) Magazine · November 2015
Measuring, Managing and Improving Customer Service for B2B Companies
CEOCFO Magazine · January 2014
The Daniel Group in Inc. 5000 List of Fastest Growing Companies
Inc. Magazine · 2012, 2013
The Daniel Group Grabs #44 Spot
Charlotte Business Journal · December 2011
How to prepare for, and deal with, an economic downturn
Bankrate.com · August 2009
Daniel Group Client, Thompson Machinery
Ranked #1 Cat® Dealer In Customer Satisfaction · January 26, 2017
Bylined Articles by Lynn Daniel
Lynn Daniel Discusses The Impact of High Speed Internet on Economic Development
The Charlotte Business Journal · May 15, 2017
Creating Great Customer Experiences: Why, How, and Why Now?
The MHEDA Journal · Second Quarter 2016
Customer Service: The Key to B2B Companies’ Profits
Customer Experience Magazine · April 2014
6 Things to Know About B2B Customer Service
Yahoo Small Business · March 26, 2013
It’s a Matter of Trust
Leader Values · 2005
If you’re a journalist or reporter and need an expert quote or insight for your article about the customer experience or related topics, please contact Kris Morefield.
Trusted by B2B businesses
We work with manufacturers, service companies and value-added resellers to understand the customer's view at every part of the chain.
