News from The Daniel Group

The Daniel Group Announces One Million B2B Customer Feedback Surveys

The Daniel Group is pleased to announce that it has completed more than a million B2B Customer Feedback Surveys. The insights from this survey data will help The Daniel Group’s clients continue to measure, manage, and improve their customer experience.
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The Daniel Group Expands CX Team

We are expanding our team with two new positions; Sr. Data Analyst and CX Improvement Manager.
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The Daniel Group signs Agri-Service

The Daniel Group will provide customer experience feedback services for Agri-Service
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Coronavirus Business Continuity Update | March 18, 2020

As we enter uncharted territory for the North American and global economies due to the impacts of the novel coronavirus, we are providing the following Business Continuity Update
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Coronavirus Business Continuity Update | March 23, 2020

Many of you may or already are operating in a very different business environment than even a week ago. To reflect this new reality, we have a few important points we’d like to share.
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Press Mentions

Score: Using Net Promoter Score (NPS) to Measure, Manage, and Improve your Services

2016 MHEDA annual convention workshop presented by Lynn Daniel
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The Electrical Distributor (tED) Magazine

(tED) Magazine · November 2015
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Measuring, Managing and Improving Customer Service for B2B Companies

CEOCFO Magazine · January 2014
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The Daniel Group in Inc. 5000 List of Fastest Growing Companies

Inc. Magazine · 2012, 2013
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The Daniel Group Grabs #44 Spot

Charlotte Business Journal · December 2011
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How to prepare for, and deal with, an economic downturn

Bankrate.com · August 2009
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Daniel Group Client, Thompson Machinery

Ranked #1 Cat® Dealer In Customer Satisfaction · January 26, 2017
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Bylined Articles by Lynn Daniel

Lynn Daniel Discusses The Impact of High Speed Internet on Economic Development

The Charlotte Business Journal · May 15, 2017
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Creating Great Customer Experiences: Why, How, and Why Now?

The MHEDA Journal · Second Quarter 2016
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Customer Service: The Key to B2B Companies’ Profits

Customer Experience Magazine · April 2014
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6 Things to Know About B2B Customer Service

Yahoo Small Business · March 26, 2013
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It’s a Matter of Trust

Leader Values · 2005
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If you’re a journalist or reporter and need an expert quote or insight for your article about the customer experience or related topics, please contact Kris Morefield.


Trusted by B2B businesses

We work with manufacturers, service companies and value-added resellers to understand the customer’s view at every part of the chain.