Press Mentions

Score: Using Net Promoter Score (NPS) to Measure, Manage, and Improve your Services

2016 MHEDA annual convention workshop presented by Lynn Daniel

The Electrical Distributor (tED) Magazine

(tED) Magazine · November 2015

Measuring, Managing and Improving Customer Service for B2B Companies

CEOCFO Magazine · January 2014

The Daniel Group in Inc. 5000 List of Fastest Growing Companies

Inc. Magazine · 2012, 2013

The Daniel Group Grabs #44 Spot

Charlotte Business Journal · December 2011

How to prepare for, and deal with, an economic downturn

Bankrate.com · August 2009

Daniel Group Client, Thompson Machinery

Ranked #1 Cat® Dealer In Customer Satisfaction · January 26, 2017

Bylined Articles by Lynn Daniel

Lynn Daniel Discusses The Impact of High Speed Internet on Economic Development

The Charlotte Business Journal · May 15, 2017

Creating Great Customer Experiences: Why, How, and Why Now?

The MHEDA Journal · Second Quarter 2016

Customer Service: The Key to B2B Companies’ Profits

Customer Experience Magazine · April 2014

6 Things to Know About B2B Customer Service

Yahoo Small Business · March 26, 2013

It’s a Matter of Trust

Leader Values · 2005

If you’re a journalist or reporter and need an expert quote or insight for your article about the customer experience or related topics, please contact Kris Morefield.

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