An article in the Wall Street Journal this week caught my attention (“Top Fund Managers Want Better HR.”) The story discusses how large funds are beginning to engage boards and senior managers about what they are doing to effectively manage their human resources, an interesting change. When did you last see a line item for employee development/training in an annual report?
I have written several blogs on employee engagement and its strong linkage to the customer experience. Over the weekend, I was catching up on some reading and I ran across an article that was conducted by the Harvard Business Review Analytics Service. The study was conducted in 2013 and covered a variety of industries and countries. I want to share some of the key findings as I found them both interesting and helpful.