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Part 2: Stronger than Advil®: The Effect of Employee Engagement on Customer Satisfaction

Last week, I began a three-part blog series about the connection between customer satisfaction and employee engagement by comparing two memorable travel experiences.  As you may recall, one of my experiences was excellent and began with a smile from the company representative and the other left much room for improvement and began with a sigh.

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Part I: A Smile or a Sigh? Employee Engagement from a Customer’s Perspective

My name is Doug Fowler and I am the new Chief Operating Officer at The Daniel Group.  I am honored to join a company with such an uncommonly high level of commitment to serving both its clients and employees.  I hope that my passion for serving customers and teammates and my experience in a variety of management roles in B2B services will help me make a positive contribution to The Daniel Group’s continued growth and success.