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A Pleasant Customer Experience in an Unpleasant Situation

The Daniel Group had its annual client conference in Charleston, SC.  We had over 50 clients in attendance.  By the comments and feedback we received, it was successful.  In this week’s blog, I wanted to share a short video clip of a truly pleasant customer experience that one of our presenters, Marty Yuzwa of Ohio Cat, used to illustrate how behavior makes all the difference when having to deliver bad news.

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The Power of Communication in the Customer Service Experience

I live in Charlotte, NC and am right in the middle of a snow and ice storm that seldom occurs in this part of the world.  While it does disrupt the normal work week it did provide some quiet time at home to work and not be distracted by a phone call or other interruptions.