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Risks of Having too Much Self-Service

Here is a guest blog from our new friend Stefanie Amini.  She is the Marketing Director and Specialist in Customer Success at WalkMe, the world’s first interactive online guidance system.  She is also chief writer and editor of I Want It Now, a blog for Customer Service Experts.  Please follow her @StefWalkMe.

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Consistency, Consistency, Consistency

I have written about the importance of consistency in customer service before.  This time, I want to take a little different twist on it and illustrate it with one company that I think is entirely consistent.  You may have had a different experience with this company, but I will not and cannot argue with you.  I can only discuss my experiences.

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Top 5 things We Wish You Wouldn’t Do When Answering a TDG Customer Service Call

Over the past few weeks, I have been hearing stories about some of the most unusual situations that our interviewers have experienced while doing customer service calls for our ServiceConnect program. Some of which the office staff are guilty of themselves. So here is a list of our top five things people do that we wish they didn’t.