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Month: June 2012

21 Jun
0

Trust as a Competitive Advantage

Posted by Lynn Daniel in Service Improvement, Strategy

I have written in the past about the importance of trust between customer and provider.  I ran across a book, Extreme Trust: Honesty as a Competitive Advantage (by Don Peppers and Martha Rogers).  The book was published in 2003 but a lot of the findings still apply. 

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09 Jun

The Daniel Group Named to Inc. 5000 List

Posted by TDG in News

The Daniel Group,which helps B2B companies measure, manage, and improve their customer service, has been named to the Inc. 5000. This is the first time The Daniel Group has joined the prestigious list, which lists the fastest-growing private companies in the United States.

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