I read this article on INC.com a while ago “What’s Going On In Your Customers Head?” by Geil Browning and thought it was a really interesting look at a seller’s perspective on what to do to adapt to customers. The article consists of 9 tips on how to observe you customer in order to better understand their thought process and change your pitch accordingly.
What can 15 Burgers Teach Us about Customer Service
My name is Max Daniel and I am a new intern at The Daniel Group. I would like to introduce myself and provide an idea of my approach to the blog.
The Demise of Kodak: Disruptive Technologies at Work
The Wall Street Journal had a front page article this morning about the pending bankruptcy of Kodak, a 131 year-old company synonymous with photography. There is much one could say and I am certain much will be written about the demise of this company. Hopefully, some lessons will be learned.