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Service and Product Innovation: Both Matter

I read an article about the new Boeing Dreamliner today on CNBC and it is one heck of a product.  The author said that the new airplane, though three years late in delivery, has the potential to revolutionize air travel by creating a more comfortable flying experience.  The design of the plane with a more open cabin, technology the senses and adjusts for bumps, more oxygen and a less dry environment all could flying a bit more enjoyable (TSA’s impact aside).  The author went on to say that the flying experience may not live up to expectations. 

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Lynn Daniel Appears on Charlotte Talks: Topic; What Happened to Customer Service?

On Monday, September 26, Lynn Daniel, President of The Daniel Group, was a panelist on Charlotte Talks.  Charlotte Talks with Mike Collins is a one-hour talk show produced by WFAE 90.7fm. The program airs live from 9-10 am Monday through Friday and is rebroadcast weekday evenings at 9.