The Gallup organization, along with several others have done extensive research on the connection between an employee’s engagement and customer satisfaction. Not surprisingly, there is a strong positive relationship. In recent research done by our firm, we have made similar findings.
The Daniel Group Selected NC State Project Sponsor
The Daniel Group was selected by the Institute of Advanced Analytics as a practicum NC State project sponsor for 2011. The Institute of Advanced Analytics is a part of NC State University. The practicum is a core component of the MSA curriculum that gives students an opportunity to work together on real-world projects with large amounts of data from industry sponsors.
The Art of Admitting Failure and Creating Balance
The Harvard Business Review has had a series of articles on the importance of creating organizations that are willing to admit failure. Included in this post is a link to a HBR blog post that I find quite interesting. There are some great examples of how companies have used failure to fundamentally change and improve their businesses (e.g., Domino’s Pizza and Ford Motor Company). I want to take a slightly different approach in this blog and talk about creating cultures where there is a healthy balance between looking at failures and successes.