The Gallup organization, along with several others have done extensive research on the connection between an and customer satisfaction. Not surprisingly, there is a strong . In recent research done by our firm, we have made similar findings.
The Daniel Group was selected by the Institute of Advanced Analytics as a practicum NC State project sponsor for 2011. The Institute of Advanced Analytics is a part of NC State University. The practicum is a core component of the MSA curriculum that gives students an opportunity to work together on real-world projects with large amounts of data from industry sponsors.
The Harvard Business Review has had a series of articles on the importance of creating organizations that are willing to admit failure. Included in this post is a link to a HBR blog post that I find quite interesting. There are some great examples of how companies have used failure to fundamentally change and improve their businesses (e.g., Domino’s Pizza and Ford Motor Company). I want to take a slightly different approach in this blog and talk about creating cultures where there is a healthy balance between looking at failures and successes.