I happened to hear an interview with Tony Hsieh, the CEO of online shoe retailer Zappos this week. It was a fascinating interview and one worth listening to (the link is at the bottom of this blog). Hsieh’s belief is that if you get a company’s culture right and happiness then other things such as great customer service, increasing sales and growing profits will take care of themselves.
One of the drags on the US economy is the dismal growth in jobs. There are many arguments about the fiscal and monetary policies that need to change to improve job growth. I will not enter that debate in this blog. I will talk about something that is more important to growth than any governmental policy, innovation. I have two examples to illustrate my point.