ServiceConnect

ServiceConnect

will help your company hear the true voice of your customer by combining real time customer feedback with an easy-to-use online platform.

See what ServiceConnect can do for your business.

MarketConnect

MarketConnect

allows you to scan your specific market at varying levels and implement a plan to help you find new high value customers.

Start finding customers.

TrainConnect

TrainConnect’s

unique, data driven, training techniques will help you improve your staff’s ability to manage customer relationships.

Start improving relationships today.

In Our Words

A Case
Study

in better
customer service.

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Measure. Manage. Improve.

Our Mission is Simple.

We help business-to- business companies create more loyal customers with three important steps.

Gather valuable voice of the customer feedback, which provides insights and ideas for customer service improvement.

Help clients manage the employee/customer engagement process to ultimately improve service and create more loyal customers and employees.

Ultimately, create a customer service experience that produces positive word-of-mouth, a powerful marketing tool in today's competitive world.

Click here to learn more about us

Resources

White Papers White Papers

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Customer Loyalty Performance Assessment

Did you know that a typical business hears from only about 4% of dissatisfied customers. 96% just go away, and 91% never come back again. Poor customer service is more costly than most...

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Want to Improve Your Service?

Creating a positively memorable customer service experience is becoming more important for many business-to-business companies. Customers are demanding it. It makes good business sense as a...

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Focus on Change

Do your customers trust your company? Assuming they do is a risky proposition. In this free white paper, "It's a Matter of Trust", we share a case study that highlights learnings from a client engag...

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